velobiketours services are subject to the following conditions.

Booking a Tour

To reserve a tour place, on the website select the tour, click on the ‘Book Now’ button, and complete our online booking form. Once your registration and deposit has been received your tour booking will then be confirmed via an email from velobiketours. If your booking cannot be confirmed due to unavailability, your deposit will be immediately refunded in full.

Deposit

The deposit payment is required, the amount is as stated with the tour details. Payment of the deposit can be made via direct bank transfer, Paypal or Visa/Mastercard.

If you are hiring a bike for you tour, we require a deposit for the bike hire. The deposit amount is specified in the Bike Hire details page. An invoice will be sent to you for the deposit payment.

This online merchant [for web payments] is located in Australia. 

Final Payment

An invoice for the final payment will be sent to you for payment no later than 90 days prior to the tour start date. The final payment is preferred via direct bank transfer, the bank account details are provided on the invoice.

Direct bank transfer is preferred for the final payment. Other options available are Paypal or credit card, however please note that final payments by an Australian credit card will attract a 2.9% surcharge, non-Australian credit cards will attract a 3.9% surcharge and the Paypal surcharge is 2.5%. Contact us to pay via Paypal or credit card.

If your booking is less than 90 days prior to the tour commencing, then final payment will be due once your registration is confirmed.

All prices advertised are in Australian Dollars (AUD) and are based on per person, twin share accommodation. Single person accommodation is offered based on availability and must be requested at time of booking. A single person room supplement fee applies, refer to the Tour Inclusions.

If you have any issues or questions with the booking, please contact us at connect@velobiketours.com.

Accommodation & Logistics

Refer to each specific Tour Itinerary and Tour Inclusions section for information on accommodation and logistics.  

Group Size

Group sizes for tours are limited to a maximum number of people and most tours have a minimum number. Your booking will be confirmed via email, however we recommend that you contact us to enquire about available places on the tour you are interested in. Simply send your request via the Contact Us page, direct email or simply call us on +61 (0) 438 755 180. Email: connect@velobiketours.com

Travel Insurance

Comprehensive Travel Insurance is compulsory for all guests traveling with velobiketours. Your travel insurance must include cover for loss of luggage and personal belongings, tour cancellation, medical, personal accident and liability cover. A copy of your insurance certificate is to be provided to velobiketours at the time of your final tour payment, or at 90-days prior to the tour start date.

Travel Documentation Requirements

A valid passport is required to gain entry to countries outside your country of residence. Each registered person is responsible for ensuring that their passport has appropriate validity for the period and time of travel. Each registered person is responsible for any Visa documentation requirements for entry into the countries where the tour will travel.

Cancellation Policy

If for any unfortunate circumstance you need to cancel your tour, please notify us as soon as possible via email connect@velobiketours.com. The following cancellation fees apply.

  • Cancellation more than 90 days prior to the tour start date, the cancellation fee is the full deposit.
  • Cancellation 61-90 days prior to the tour start date, the cancellation fee is 30% of the tour cost.
  • Cancellation 31-60 days prior to the tour start date, the cancellation fee is 50% of the tour cost.
  • There are no refunds for cancellations less than 30 days from the start date of the tour.
  • Upon notice of more than 90 days, it is possible to transfer payments to another tour within the same year only. A change fee of $100 applies. This will be subject to availability of tour places.
  • There are also no partial refunds for starting a tour late or departing early; or for inclement weather; or other circumstances beyond our control such as a personal or medical emergency, or travel related issues.
  • Travel insurance should be taken out at the time of booking to account for any unforeseen circumstances.
  • velobiketours will endeavour to run every tour, however we reserve the right to cancel a tour due to, minimum guest numbers for the tour are not met; unforeseen circumstances; natural disaster including severe weather; any safety concerns; or other circumstances that amount to force majeure. In such circumstances, any payments received will be refunded if we are not able to offer you a suitable alternate tour. This refund constitutes velobiketours full liability to you in reference to this cancelled tour and we will not be responsible for any other costs or expenses that you may have incurred in relation to the tour, including airfares or other related expenses associated with the tour.

Currency or Cost Changes

Tour prices are based on costs and the exchange rates at the time of publishing the tour prices, therefore the prices may be subject to change as a result of fluctuations in the exchange rates and may be changed without notice.  

Liability

By registering for a tour or event, you agree that you accept all terms and conditions herein and that this is a directive for velobiketours to perform services on your behalf. All persons named in the booking are subject to this agreement, which implies acceptance of all terms by all persons named, and that as the facilitator you have made all persons aware of these terms. velobiketours are not liable for personal injury, death, damage to property or other loss whether arising from accident, cancellations, delays or any other situation that may occur. velobiketours clients should insure against any and all such possibilities.

It is assumed that all customers are competent handlers of a multi-range gearing bicycle; assume the risks associated with the activity that they have booked; and are physically capable of taking on the activity that they have registered for.

velobiketours will always intend to follow the itinerary as planned, however the itinerary can be subject to change if unforeseen circumstances arise, and/or, which could include actions by third-party providers, or cancellation or change of cycling or other events that the tour party had planned to visit. In such circumstances, the tour will continue as planned and does not allow the customer to cancel any part of the tour.

velobiketours reserves the right to alter or cancel a tour or event as publicised for any reason which is not limited to low registration numbers that do not mean the minimum tour requirement, logistics issues (for example, accommodation issues); or other events outside our control.

Upon any such changes, velobiketours will inform all registered persons as soon as possible.

velobiketours will not be liable if any additional expenses are incurred through, delays, accident, disruptions of planned itineraries; or any events beyond our control, for example, strikes, extreme weather conditions, transport problems, or any other similar events beyond our control. Any expenses incurred will be the responsibility of the customer.

Health & Safety

An approved bicycle helmet must be worn while cycling. Helmet use is essential to participate in any cycling activity. It is a condition and requirement of taking part in a tour, that you ride in a safe and sensible manner and ride within your capabilities. We recommend that you visit a medical practitioner to ascertain your health and fitness for engaging in the tour activity.

General

Also refer to the Q&A section for for other information including fitness, luggage and support, etc

 

Tour Operator

VELO BIKE TOURS PTY LTD, trading as velobiketours ABN 75 602 365 944 / ACN 602 365 944