Cancellation Policy

If for any unfortunate circumstance you need to cancel your tour, please notify us as soon as possible via email connect@velobiketours.com. The following cancellation fees apply.

  • Cancellation more than 90 days prior to the tour start date, the cancellation fee is the full deposit.
  • Cancellation 61-90 days prior to the tour start date, the cancellation fee is 30% of the tour cost.
  • Cancellation 31-60 days prior to the tour start date, the cancellation fee is 50% of the tour cost.
  • There are no refunds for cancellations less than 30 days from the start date of the tour.
  • Upon notice of more than 90 days, it is possible to transfer payments to another tour within the same year only. A change fee of $100 applies. This will be subject to availability of tour places.
  • There are also no partial refunds for starting a tour late or departing early; or for inclement weather; or other circumstances beyond our control such as a personal or medical emergency, or travel related issues.
  • Travel insurance should be taken out at the time of booking to account for any unforeseen circumstances.
  • velobiketours will endeavour to run every tour, however we reserve the right to cancel a tour due to: minimum guest numbers for the tour are not met; unforeseen circumstances; natural disaster including severe weather; any safety concerns; or other circumstances that amount to force majeure. In such circumstances, any payments received will be refunded if we are not able to offer you a suitable alternate tour. This refund constitutes velobiketours full liability to you in reference to this cancelled tour and we will not be responsible for any other costs or expenses that you may have incurred in relation to the tour, including airfares or other related expenses associated with the tour.